Kaliv Parker

Review of Sonesta Resorts - St. Maarten

This place is absolutely horrible! If I could give...

This place is absolutely horrible! If I could give it a negative star rating, I would... picture this:

You work hard and save to go on a vacation with your family, you anticipate how it would be and count down the days then you arrive....

From the start, we waited 3 hours for our room. As we were waiting, we had lunch in one of the cafe areas. The food seemed as if it was cooked weeks ago. This was one of only of a few options because reservations on the property are booked several days out.

If you re looking for a resort to enjoy family time...this place isn t it. We brought our daughter to a place that would be better served as a low budget spring break getaway for college students looking to get intoxicated.

Thirdly, we had no running water. At the time of this review, it s been three hours and still no running water. How do you come in from 90 degree weather and not have running water to shower or simply wash your hands?! Oh, the front desk offered bottled water. Are you kidding me? I m suppose to take a shower with a bottle of water? I wish I was over exaggerating but I m not.

Fourthly, (by the way, I shouldn t have to write four reasons why I feel I ve wasted a couple of thousand dollars), our refrigerator isn t working. Normally, this may not be that big of a deal but we have an eleven month old daughter whom we can t refrigerate her formula. Alternative? Oh, the ice machine doesn t work too.

Fifthly, the bell man (Raul) walked into our room unannounced. Are you kidding me? Talk about safety concerns. And he acted as if it wasn t a big deal.

Furthermore, looking to relax at 9:30p after a long day?? Ha! Don t count on it. There s loud music blaring from the pool area (again, it s like college spring break party all the time).

The list goes on and on...

No room service, air conditioning stopped working, there was mold in the shower (didn t place just open)??

I m beyond disappointed but mostly embarrassed that as a parent/spouse I wasn t able to give my family a much better experience that we anticipated greatly.

Please don t stay here.