Andrea Gabriel

Review of iPlay America

Horrible staff!!! Paid 29.99 for unlimited rides s...

Horrible staff!!! Paid 29.99 for unlimited rides so my kids and nephew can enjoy this place. We drove an hour and a half away from home to get here thinking that it s a great place since the reviews here are ok but it is such a disappointment!!! My nephew wanted to ride the spinning coaster but he was half an inch short than the minimum height requirement and the staff said he has to be accompanied by an adult who is 18 yrs old and above. So I said, well I can go with him but he refused for us to get on the ride since he said that he has to be with his own parents . I asked him what is the difference of him being on a ride with a responsible adult who happens to be his aunt than being with his own parents???? How can a staff even verify that an adult who accompanies a child is his or her own parent??? So you mean to say that they will have to check everybody s ID and check the child s birth certificate to go on a ride just to verify what their relation is?! The staff just heard my nephew call me aunt so that was his only verification that I'm not the parent! I am so annoyed with the ignorance so I had to go to the manager and complain about their ignorant policy . When I spoke with the manager, she said that it is not correct and that a child can ride as long as he is accompanied with an adult. She even assured me that she will correct the staff. We came back to the ride after a few minutes and the staff still refused for us to get on the ride and even had attitude!!!! Just horrible!!! Waste of time and money!!! It s all a scam! They want u to pay big bucks for a few ride because all of the other stuff to do there are arcades and mostly things that you have to buy extra credits for! Then here s one more thing, when it was time to claim the credits for prizes, the staff on that area was having attitude too and had no patience for kids who are looking for what prize they want!!! Let me just remind you, it is a kids facility for fun so i don t know why they would hire staff who doesn t know how to deal with kids!!!! IT S A RIDICULOUS PLACE!!!! WASTE OF TIME AND MONEY !!!! OH AND BY THE WAY, I WAS JUST THERE TOO FOR A RECENT SEMINAR THAT I ATTENDED TO THEIR I PLAY AMERICA EVENT AND EVEN THEIR SERVICE THERE WAS HORRIBLE TOO!!!! THEY SERVED THE FOOD SO LATE THAT PEOPLE COULDN'T HAVE TIME TO EAT ANYMORE FOR THEIR 45 MINUTE BREAK! Stay away from this place!!!!!