Jeff Barnard

Review of H-Wave

The device is great but customer service is the wo...

The device is great but customer service is the worst. I highly recommend avoiding this company. Issue after issue with this place. Took over a month to get the device after surgery, supplies ran out and it took forever to get them(had to stop using the device) and now they are telling me I must return the device bc they tried for months for a new script and couldnt get it. They, of course, never told me the script ran out until now. Oh and they initially told me the device was purchased after 6 months rental. Now that the 6 months passed, they said it's not paid for until after 10- 12 months. Absolutely horrible.