DPD rarely delivers even though someone is at home...

DPD rarely delivers even though someone is at home! Called and complained dozen times! DPD has poor service. You always have to make calls behind your packages and even then you get put off and often get empty promises. The difference between the entrance gate and front door is often not clear to the deliverers. Old people have to torture themselves down floors because the delivery person refuses to bring the package to the front door. These are often cheeky and insolent, it is not uncommon to be insulted or shown the middle finger. All in all I am happy every time a package is not delivered by DPD. As supposedly in the mailbox today, but there is nothing. Absolutely bad performance !!!