Amanda Stacey

Review of Delta Dental of Illinois

I work for a provider and have certain pieces of i...

I work for a provider and have certain pieces of information I am REQUIRED to obtain for a patient's appointment. I dread calling every time because these "customer service advocates" are rude, inconsiderate, and unprofessional. Ashley in particular interrupted me in the middle of discussing a topic. She ,on multiple occasions, refuses to discuss benefits and sends a "fax." One never came and the other was NOT what I needed. She has no professionalism in the business and needs to find another career. This wastes my time because I have to call back MULTIPLE times to get the information I need versus just giving me the information I need the first time. She's terrible.