Brought my X5 in for a heater that was not working...

Brought my X5 in for a heater that was not working. First time, they said the heater was working fine. I insisted it did not work. So they installed a heater valve on a whim and told me 95% chance it will fix the problem, $800.

Heater still not working. Second visit they found a "leak" in the main water pump that "prevented circulation of radiator fluid", and they were sure now that would fix the problem, $1100. Funny that they hadn't found the leak over the previous service visits.

Heater still not working. Third visit they installed a lower water pump at their cost, and said it was fixed. They tested and found heater was still not working. Spend more time on it and finally found that some coolant hoses were switched. Easy fix from the start and something they caused from a previous visit.

Trying to negotiate a settlement on these unnecessary charges. Service manager keeps telling me that he needs to discuss with his boss and assures me that they will work something out. That was over a month ago and still no word.

Bought two X5's from Schomp over the years. Will never buy another BMW and never again darken the doors of Schomp.