Mehdi Daragheh

Review of BMW of Nashville

BUYERS BEWARE! This dealership will sell you prod...

BUYERS BEWARE! This dealership will sell you products and services with smile and friendly approach but they will not honor their promise nor BMW's brand promise. I bought a new 2014 228i from this dealership in October. I paid almost $42,000 for a piece of junk with a BMW badge on it.

> The indicator arm snapped off (broke clean). They would not cover the parts or the repair under warranty because it is fractured. The "Master Mechanic's" assessment was that it was broke. I had to spend $1500 for this repair. I am a qualified Professional Mechanical engineer with 26 years design and development experience. I work for a great American company that designs and manufactures construction machines. Looking at this broken part I can tell with a high degree of confidence that BMW will have had more of these failures. This is a very poorly designed plastic part that is not fit for the purpose. Of course there might have been a manufacturing defect, but without getting the part it in the lab that is difficult to assess. You certainly cannot determine root-cause of failure with a cursory look, which is precisely what this dealership has done.

> The park assist camera has stopped working and the proximity sensors work intermittently: After spending either 6 hours (or 3 hrs?) to diagnose the problem, they could not find the fault. I had to withdraw the vehicle because they did not have a loaner and I needed the car. It is going back in for a deeper dive, but I don't trust this dealership to fix it. The question in my mind is do they really know what they are doing? do they have the right tools? and why would the service adviser tell me his mechanic spent 6 hrs trying to find the problem and the service manager said the same mechanic spent 3 hrs??

> When I purchased the vehicle the salesman explained the fact that there were no spare tires, instead the vehicle is fitted with run-flat tires that cost about $500 each. He encouraged me to take out a road hazard insurance and given the cost of each tire, I listened to his advice. I hit an object on the road and now have a damaged side wall. When I took the car in for the above two repairs they advised me that the tire needs to be replaced because the side was integrity is compromised. However, since the tire is not losing air, the hazard insurance does not apply. What? The insurance they sell you is another way to extract some more money out of you for nothing.

It took 3 attempts before the service manager returned my calls. Of course he had bno value to add and that is 30 minutes of my life that I am not going to get back. I tried my luck with BMW of America, but all they could promise was an internal review of the process, nothing more.

I am currently looking at legal options, but as soon as the camera is fixed I will be trading this junk with a more reliable brand like Audi.

I have owned several Mercedes Benz vehicles and currently own an Audi Q7, so I am very familiar with German engineering and customer care/support. My recent experience with this vehicle, this dealership and BMW of North America is unlike anything I have experience before. The vehicle is unreliable and the service support from this dealership is worst than what you might expect from a 3rd rate low end vehicle brand dealership. Therefore, unless you have money to burn, I'd stay clear of this dealership and BMW.