7 years ago Emirates retreat was great place to go...

7 years ago Emirates retreat was great place to go , service was exceptional and outstanding. The way package was done worth going to something where you could kick back and relax in the outback without any overheads. Over 5 stars Honestly .

Now being partly owned by one and only service has changed . Next time you are around people in customer service or hospitality - just watch their interactions , are they just going through the motions or are they really there to ensure the customer service is with held to a standard which a customer can appreciate. It was disappointing going back knowing we had to pay for every service that use to be included . Being by birthday partner organised something special which was requested and paid for that was not delivered on time . Having dinner multiple times we had to call out of cutlery . Manager sitting 3 tables down from us heard us calling and didn t care we had the waiter attend to us . Also at that point over dinner we had a women ask us for activities which manager told us would be included and she turned around and said that s not a part of your package even after management had told us it would be provided to us . However being there you can tell service is lost and customers go undervalued. If you had not gone 7 years before you can compare services and truely tell 7 year ago none of what happened on the night of stay would have happened .
We have given the abundance of freedom and choice - so it s up to decide or else mediocrity will set in and it s easy to fall into the trap of comfortable.

We had a great time with the lady that took attention to detail with the spa treatment. She treated us with high customer service standard one that should be given when entering Emirates retreat. Any customer paying 3000 dollars a night expect only the highest standard of service especially Emirates Retreat. The experience was no longer the same a place where we shared good memories was a let down . However in saying that it s still an amazing place to go and visit to have your own time to wine and dine with your other half or family , just level of service has dropped down and we don t believe in mediocrity.