Rasheel Patel

Review of Audi Plano

Do not expect to have a good experience at this de...

Do not expect to have a good experience at this dealership. They are owned by Autonation and do not care about customers. The sales staff members Brian and Gino are not knowledgeable on the vehicles and have no organization. I had called ahead of time specifically to look at an RS3. After walking me around the dealership for over an hour they're was no car to look at and they disrespectfully asked me if I wanted a cheaper model insinuating I could not afford the RS3, without running my credit. When they found the car the next day it took over half an hour to find the keys even though I had made an appointment. I was reluctant to buy from this dealership after my prior experience but they had the exact car I was looking for. My experience since purchasing the vehicle has only been worse. I needed to return to the dealership two times after purchasing for license plates and for a window tint. In both cases even after coordinating a time in advance I waited for over 30 minutes because nobody at the dealership was aware I was coming. I have experienced better customer service at non luxury dealers like Mazda and Toyota in the Dallas area. I tried reaching out to the GM Neil Thompson and have not heard back. It has been about one month since I first reached out to him and I still have not heard back. I would highly recommend going to Audi of Dallas or McKinney where you can expect to get the customer service Audi is known for. Avoid this dealer at all costs.