I initially entered the service dept and had a is...

I initially entered the service dept and had a issue that concerned me a great deal. I addressed the service manager Thomas to explain to him my concern. He immediately took care of the problem and offered me sincere apologies. Made me feel very valued as a customer and took care of my oil change in a timely manner. Thomas was very professional and very courteous in regards my feelings. Thanks again Sir for exceptional customer care.