We've had a phone system that was purchased throug...

We've had a phone system that was purchased through Morefield Communications since late 2012. We were never happy that our system could not show missed calls, but when our phones were installed, the tech told us it wasn't possible. After doing some online research earlier this month, we found out that was not the case.

We contacted Morefield through their online contact form to find out if in fact our phone system could because the manual they gave us at installation was for another phone model in that series. We received a phone call that only lasted 1-2 minutes where we were we were informed it was in fact an option and one of the extra buttons on our phone could be programmed to show us the missed calls. But, we would need to pay for a tech to do so. At that time, we declined because we did not want to pay for something that should have been done at installation. The tech did email us the correct manual for our exact phones, which we should have received at installation. The entire interaction took maybe 5 minutes.

Today, we received a bill in the mail for $40 (.25 hours of time). We emailed to find out why we received a bill for asking a question about a product they sold us. It's basic customer service to answer simple questions. I understand paying for a tech to do work on site. But, $40 to answer a question about something that should have been taken care of at installation?! When we were contacted by billing, they offered to drop the charge to $20.

I hope $20 is worth losing a customer and any recommendation to this company. We were referred to them and have been nothing but disappointed. We had one service call to our store since the phone was installed. That tech was fixing a problem that once again should have been programmed at installation. And, while the tech was here, he spent at least 50% of his time on the phone with another customer and then WE got billed for that time. We had to fight the billing department to not charge us for time spent on another customer. Then, we find out that tech actually didn't fix the problem and another tech had to come out to fix his mistake.

Every dealing with this company has been nothing but unprofessional. When you pay several thousands of dollars for a phone system, you expect it to be installed and programmed properly from the beginning. And, you should at least be able to ask basic questions without incurring a $40 fee!