Incredible experience we are having and we are onl...

Incredible experience we are having and we are only 2 days in to a week long vacation. We have been to many secrets resorts and I can't express how lovely the people are here. We first met Milein Reyes at the check in Desk at the preferred member's area. She was always smiling and full of important information to make sure we have the best vacation. We next met our Butler Marcelo, happy,kind, and happy to make sure our stay is great. We had to meet the manager Juan Manuel because we had a problem with no hot water in our ocean front master suite. Juan was so kind and accommodating that by the end of our day we had an upgraded spectacular room. I think the best in the place. I truly can't express the Goodwill and kindness everyone has shown to make our vacation perfect. Marty and I still have 4 more days to enjoy paradise and we can't wait!! Again, thank you Juan,Milein, and Marcelo!!!
A grateful couple,
Judy and Marty