Delia Hedea Review of Ideall
I do not recommend ideall.ro! I bought a vertical ...
I do not recommend ideall.ro! I bought a vertical vacuum cleaner with Bosch batteries. From the description on the site I understood that the product comes with two accumulators, in fact it came with only one. I asked for clarifications (they replied that they sent an email to the producer), then I asked them, within, a return form . They did not respond to any e-mail, I called the call center and I was tired of hearing that they would relay the emails of my colleagues from the complaints, I asked them to give me a person with a decision-making power to phone me. tell me clearly if they return the product or not to know if I keep it in the box, they replied that they have no one to give me. I asked for clarification from the producer, and he replied to me in two days, it seems they still haven't. I wrote a review on the site, negative of course, which they did not publish. Dissent extended to the maximum !!!
From where I understood that there are two batteries I explained very clearly in the first email I sent you, I copy here "I ordered from you the vertical vacuum cleaner with batteries BOSCH BCS1ALL, 18V, Li-Ion, aut. 60 min.
On the manufacturer's website it is specified that the vacuum cleaner has an extended service life due to the battery pack.
(Image 1)
I understand that the product had to be accompanied by two batteries, and in the case of the product received there is only one battery.
Details on the duration of operation (Img. 2) are displayed on the IDEALL.ro website, which means that the autonomy of 60 minutes from the title of the vacuum cleaner is ensured by the use of two batteries. If two batteries were not included in the price then the product name on your site is nothing more than a misinformation considering that in order to ensure this autonomy, the buyer must buy another battery alone.
Also, in the description on your site it is mentioned that the product is accompanied by universal brush with rollers but the product received does not contain this accessory. (Img. 3) "
Repeat: 1 battery provides autonomy of only 30 minutes, the buyer of this vacuum cleaner must pay 500 lei to ensure its autonomy of 60 minutes.
The product is in the box, unused, send return form and return all money.
The request for return was made within the deadline of 30.12.2019 at 17:34 as follows "Hello, given that you did not respond to the first email I sent in connection with this order, please- send me a return form or give me the details needed for the return. I inform you that I called twice to receive a response and I was promised that I will receive an answer today by email or telephone. "
and on January 10th we returned to this request thus "in view of your response we inform you that our notification does not indicate that the product delivered was not new, sealed or in perfect condition, but it indicates that the product delivered does not meet the characteristics presented on the site. your and on the manufacturer's site, respectively the 60-minute range because it was accompanied by a single battery that actually provides a 30-minute range, and according to the product title on your site and the features presented, the vacuum cleaner should have been accompanied by two batteries.
We inform you that in case the manufacturer's response regarding the accompanying vacuum cleaner of two batteries is negative, we will return this product because in the email sent on 30.12.2019, at 5:34 PM, we have clearly expressed the intention to return the product according to O.U.G. 34/2014, respecting the deadline of 14 days after receiving the product. "
I am waiting for the return form!
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