I have been calling for two weeks and no one answe...

I have been calling for two weeks and no one answers! Finally got a call back and the lady who called me had a very sarcastic irritated tone. She asked why I was calling and I explained my whole situation of being without a sitter soon. Only for her to tell me she didn't hear anything I said. At that point I felt like I was bugging her my kids have been in an in home day care since birth. In a few weeks that will no longer be available so soon I will be out of a job because this program said I will have to wait 2 months for a call back! Thanks again!