We stayed here for four nights September 10th to 1...

We stayed here for four nights September 10th to 14th, 2021. No restaurants were open, no room service, no bottled water in the rooms. mini bars were empty (not a crumb inside) and the small shop off the lobby serving coffee, pastries and a few other to go items was opened and closed at random. When we complained to guest services we were told it was due to Covid. Why are other hotels in NYC offering all these services and restaurants are fully operating? Also no turn down service at night. Main entrance off Madison also closed, apparently Covid is the go to excuse here as well. When we asked for bottled water in our room, we were told the hotel manager would have to approve it. Did not get any water. Is this a 1 star hotel?
In the lobby we heard so many other hotel guests complaining about the same issues. I would never stay at this poorly run hotel again even though it is a lovely building and a great location. Stay away, you can do much better for a fee of almost $700 USD a night. We also were told by hotel staff that it has been poorly run since Lotte took over, A very disappointing stay!!