Emily Knaebel

Review of eLead Inc.

As an employee here, the average work day is often...

As an employee here, the average work day is often varied. On a semi-frequent basis, things will run smoothly and you ll be and feel productive. There are opportunities for bonuses. However, the overall incentive values have been cut down. Schedules and hours are changed frequently so do not expect long term stability if you re in need of that. From observation and experience, people with military affiliation of any kind are not treated well. The training and skills of the trainers from CRSs all the way up to management are in need of serious overhaul. Managers consistently relay inaccurate and inconsistent information while frequently going back on their words/actions to directly throw their subordinates under the bus in order to not bring blame or responsibility upon themselves. This has created a toxic C.Y.A. culture from Management down. The company s data networks and software systems are also sub-par. Because of delays, system shut downs, it is constantly left to the employees to manually track their hours, appointments and other important data. Otherwise employees can and will not be appropriately compensated. This is a critical failure of the company to have better infrastructure to help manage these things. Especially when there is a consistent history of employees pay issues not being resolved or acknowledged by the company. Additionally, this company is specifically strict in regards to attendance tracking. Negative points accrue alarmingly fast and can have significant impact for bonuses and pay raises on 6 month and yearly reviews. I have worked there for two and a half years. I ve seen the Management change when ELEAD ONE/Fresh Beginnings became CDK Global. Some things have changed positively since the turnover. However a lot has been lost in the overall quality of management, training, and employee care. One strong benefit of the company is the benefits of employment to include a good healthcare program. This unfortunately does not overshadow but other glaring detriments such as exceptionally poor management and leadership, repeated incidents of sexual harassment, and obvious favoritism by management with friends in enforcing and upholding workplace rules for things such as dress code, professional behavior, or employee treatment. Lastly there has been also a large of facility cleanliness and hygiene as there is a significant bug problem within the building. I enjoyed in some respects my time working here. I enjoyed the nature of my job and my interactions with customers. However, my direct treatment from trainers and managers and the subsequent culture they created is not something I would ever want to experience again.