I bought a pass of five 30-minute rides this month...

I bought a pass of five 30-minute rides this month in Salt Lake City
My 2nd scooter did not function.
I ended the ride, then switched to a working scooter.
Lime refuses to credit the ride back on to the pass.
Providing only 3 free unlocks.
This not only falls short of the cost of a 30 minute ride plus unlock, I can't use the unlocks as I do not intend to use this service anymore if this is the shady way they do business.