After using the service twice now I feel you guys ...

After using the service twice now I feel you guys hold our little ones pictures hostage asking way to much money for keeping them digital or printing. The first time I took your service was when my wife gave birth to our son I thought it was going to be something special and the price was going to be right. I was wrong about that and was charge almost $500, then I get an email talking about complementary pictures.

I took the pictures because it said I will get a free 8x10 print and some digitals. Joel came in and took the pictures of our son, very professional and I like what he did with the pictures.

Then an appointment was made for the pictures and to my surprise I have to pay for my other pictures. Like I said holding them hostage unless I take a bigger bundle to include all of them. I ended up paying for only 5 and the print was given as digital. It breaks my heart that at a time like this I couldn't get all of my son pictures and was offered bundle to get them. All my other son pictures hold hostage and waiting for us to pay the ransom.

I will never again use this service with any related mom365 or portrait. I will take my own pictures, this was the worst experience that we had gone through. Feeling guilty for not been able to pay for all the pictures of our son due to this times and having to deal with barging and sales of our little one pictures.

If I could rate this services on the negative score I would gladly do so.