Rolando A

Review of Vandergriff Hyundai

BUYERS BEWARE!!! My wife and I spent 4 days trying...

BUYERS BEWARE!!! My wife and I spent 4 days trying to work this dealership. I inquired about a Red 2019 Santa Fe SEL and Lily a sales rep said they have one available on their lot. Drove 2 hours on a Saturday to the dealership only to find out it s wasn't ready yet because it was missing a gas cover. Lily said if we do the paper work now they can order the part and have it installed in two days. This is where things starting going in a downward spiral. During our credit application process the financial director asks my wife if she has a work permit or if she s a DACA recipient. We told him that she s a US Citizen born here in Texas. He laughed about it and didn t even apologize to her for his assumption. He just said to send him copies of her social security card and they will attach it to the application. Then after we completed all the paper work I saw that they Bait and Switch us with another Santa Fe from a different dealership plus they tried charging us $2,000 more than what was listed on their website. So on Monday I confronted the manager Hector about the switch and he said yes they had to order the SUV from a different dealership because they couldn t sell me the one they had. We waited two hours for them to fix our paper work and they were only able to give us a price that was a few hundred dollars more than their online price. They said they weren t able to match it because they would lose out on money and they had to pay for transport fees. So we settled on it because we didn t want to spend our whole Monday at the dealership and they would let us know when our SUV would be ready. Two more days went by and still no word from the dealership so I reached out to Hector and he said it was ready for me to pick it up. When I got to the dealership Hector told me for my troubles that would send us a $200.00 gift card and it would be mailed to us. A month went by and still no gift card. Hector reach out to me asking if I could complete a survey with perfect responses in order for us to pass which was odd because the whole car buying experience was nothing but a hassle. I told him I never received a survey or the $200.00. Hector said he will request the $200.00 through their account office and resend the survey. Another month went by and still no survey or gift card. So I reached out to Hector again and he said because I didn t complete the survey they cannot honor the $200.00. I told him I never received a survey and they should still honor us the $200.00 for all the hassle and trouble they put me and why wife through. He said he would see what he can do to accommodate but haven t heard from him since and that was back on November 14, 2018. All this dealership really cares about is making a sale and trying to charge you the most they possibly can instead of trying to build honest relationships with customers.
I will definitely never come back to this dealership again and I will be sure to let everybody know to stay away from all Vandergriff dealerships.