zahra dattu

Review of TD Bank Group

I have been misled 3 times when I called in to ask...

I have been misled 3 times when I called in to ask about the safety deposit boxes. They don t relay the correct hours in order to access the boxes over the phone and in person their customer service is absolutely horrible. JB was the person who I spoke with at the branch on my last visit, he told me to wait 2 hours, and was completely unsympathetic when I told him that I had been in a few times now and misled over the phone and he continued by saying that his manager would maybe be able to help me out. He mentioned that his managers priority were the tellers and not the customers. Fortunately another teller was able to help me out when he saw me standing and waiting for the manager. The manager never even addressed me. Unfortunately this is the closest bank to me which has safety deposit boxes available, I will continue to keep an eye out to see if other locations have one available so I can move branches.