Bmac13uga H

Review of Holiday Inn Bethlehem

Hotel itself is was very nice. Very clean, modern ...

Hotel itself is was very nice. Very clean, modern and new. Customer service however was TERRIBLE. Stayed over night with another friend while there we had to call the front desk to ask for more of something to which the front desk refused to bring up to our room. Then upon getting home I noticed my card was charged twice. We were told we could split the cost of the room and each pay half of the bill at check in. Which we did. When calling to explain my card had been double charged and my friends card had been charged as well the manager refused to refund the extra charge on my account. Just horrible service!