The hotel is beautiful on the surface, but a very ...

The hotel is beautiful on the surface, but a very few amenities are included unless you are a Bonvoy member. We were surprised to see that Wi-Fi was not included. There were also several occasions when strange, chemically smells came through our vents. They definitely do not have enough elevators for the tower portion of the building. We consistently had to wait 5 to 10 minutes for an elevator, and several elevators would pass us because they were too full for us to get on.
Also, the thermostat either automatically changes, or staff came in and changed it despite our "Do not disturb" sign, because there were times when we would come back and the room would be quite hot because the thermostat was higher than we had left it.