UPDATE: After making contact with Pro-Ed via their...

UPDATE: After making contact with Pro-Ed via their Messenger on Facebook, I was contacted by Richard, who contacted UPS and SA Customs, offered to pay the fees due and get the order to me. However he did not seem to have much joy on the SA side and has now re-issued my order and it is on its way to with correct information and documentation. Thank you Pro-Ed I appreciate your effort to right a wrong.
Terrible customer service! I ordered and paid online for a RAN/RAS test, expensive with the Dollar/Rand exchange rate. It was duely dispatched but when it arrived in South Africa, UPS contacted me looking for an import number. As it was purchased on behalf of the school, we dont have an import number but my ID number would be acceptable. I emailed Pro-Ed on their one and only customer contact email and requested that they re-issue the invoice with my Identity Number and email a copy to me. Nothing from Pro-Ed. I emailed again and again - nothing. Yesterday UPS informed me that the holding time had expired, the parcel has been handed over to the State Customs warehouse and it will cost me over $100 (R1500) plus storage fees to release the parcel. Once again I have emailed Pro-Ed - no response.