Zollie Ford

Review of Marriott Courtyard and Residen...

The hotel is not motorcycle friendly. Friends and ...

The hotel is not motorcycle friendly. Friends and I have been running into trouble every year with this hotel because we ride motorcycles. We attend the MotoGp event each year in Austin and stay here. Today my friend was told he could not park his motorcycle up front while he checks in. He then found parking around the corner, walked back to check in. He then came back to park his motorcycle and was approached by a staff member as he was entering the parking garage and he asked "Are you a staying here at the hotel?" My friend responded, 'Yes". An incident has happened each year with parking our motorcycles. I would not recommend this to any motorcycle riders because of the way they treat you and Matt(Managing staff) did not help the situation. I highly recommend the staff be retrained on customer service. We will not attend the hotel next year.