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Angela Chaney

4 years ago

AWFUL. BEYOND AWFUL. If I could give negative star...

AWFUL. BEYOND AWFUL. If I could give negative stars I absolutley would!
Our basement flooded when our sump pump stopped working. They came, sucked up some of the water, spayed some chemicals, and set up some dehumidifiers. They refused, however, to try to remove any of the soaked carpeting/padding until the packers came and took everything out. Thing is, the packers couldn't come until the next week. But Servepro insisted they knew what they were doing and that everything was fine. We stupidly believed them and left the welfare of our family and home in their hands.
Things began to smell. It got worse and worse. I couldn't sleep it was so bad. The kids were whimpering miserable. My lungs started to ache. It got to the point that I didnt want my family breathing it. Clearly mold was growing fast and furious. I opened windows, used fans to suck the noxious mildew stink from the house. We called Servepro. They came back and said no, no, we couldn't have the windows open in the basement or the dehumidifiers wouldn't be affective. We had to shut them. Unfortunately, our basement doesnt have a door to shut it off from the rest of the house, it's just an open stairwell. So the heated air the dehumidifiers were creating was rising to the rest of the house, bringing w it all that horrible toxic odor!
But again, Servepro insisted they knew what they were doing and that everything was under control. And again, they refused to remove any of the rank carpet. It got worse. They wouldn't even tape off the area. Days later, the home insurance rep came to make an assessment and was absolutely APPALLED at the state of our home. The carpets were still utterly soaked. She couldn't BELIEVE they hadn't tried to remove as much as they could of the carpet. She wouldn't even stay in the house w us as she did her paperwork! She sat in her car!!!
Realizing we were dealing with brazenly incompetent, disgustingly lazy, and criminally inconsiderate individuals (who were allowing by choice FOUR CHILDREN to breathe in dangerous mold spores for days), we immediately called a new company for help.
Lo and behold, they arrived in hours and by mid afternoon had over half of the basement's carpeting and padding removed, as well as baseboards removed and drywall cut out of the walls because it'd sat in wetness for such a ridiculously and inexcusably long period of time. That very day!! Within just a few hours!! It didn't matter to them at all that the movers hadn't come yet to move stuff. They moved it around themselves to get the job done! ONE guy and ONE girl! They sealed off openings and came back the very next day and took out everything else! The air quality improved almost immediately thanks to them.
My blood boils just thinking about what that other team made us endure simply because they were too darn lazy to move some furniture around. They should be ashamed!!! Children were breathing in moldy mildew air for days because they were so neglegent and selfishly inconsiderate! Horrible individuals!!!! Absolutely horrible!!

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