Had decent service with them for ~3 years, the con...

Had decent service with them for ~3 years, the connection was mostly stable for me with an outage here or there.

However, I recently moved and actually disconnecting service with them has been a nightmare, their 'help line' was purely machine-based... This isn't necessarily a problem, but every prompt led me to be hung up on. So the help line was essentially useless.

Their website didn't help either, even after logging into my account there was no option to disconnect service. Now I'm waiting for general customer service to get back to me (sometime in the next 2 days?) and in the meanwhile, I'm getting charged for the service.

2 stars for the decent connection speeds over the years but the relatively high price and lack of customer service really sours things.