FRED TCHANG

Review of Holland Floor Covering

I have to say, I don't leave many reviews, but I k...

I have to say, I don't leave many reviews, but I know that I look for them so I thought I should help everyone else out there... Holland did very well by us. From the start, they were very helpful, and patient, as we tried to figure out what kind of wood flooring we wanted. They gave us advice, allowed us to take many samples home, and gave us the time we needed.
Tony was a great sales person, not really pushing us, just trying to guide us and give us the information we needed to make decisions. He took the time to understand what we were looking for, including some of the challenges we faced with uneven subfloor. They had their installers go out to see what they could do to level it, gave us realistic expectations as to what they could do, and ultimately carried it out.
And the installers were great. We had our entire first floor done, which of course means a lot of emptying/ moving out of stuff. They kept things clean, worked quickly, but also took the time to make sure it was right. When they were working on the area that needed leveling, they made sure to check with us before moving to the next step. We asked them to do more, and it was clear that the installer held customer satisfaction as high as the sales person, and so he spent more time on the task and did it to our satisfaction.

We now have a beautiful floor, the house looks the way it was meant to be.