Dmitriy Kozin

Review of Keyes European (Mercedes–Benz)

I bought a CPO E350 there. While the sales guys we...

I bought a CPO E350 there. While the sales guys were great, the finance department are literally crooks. As we were signing papers, they first tried to screw me over on the finance APR and later it took repeated calls and one in-person visit to add the free prepaid maintenance to my account.

But the worst part was they tried to make me sign a blank bill of sale for optional stuff, claiming "my printer didn't print what is supposed to be here" and then sneak into the sales contract a $700-800 charge for "paint/interior protection". Which would have been on that blank page that I signed.

When I caught that number, the finance department manager comes in and starts basically yelling that everyone is buying this package and "let me show you on my computer that everyone bought it". At which point I told him I don't give a f and either they remove this charge or I am going to walk away. So they removed it and then produced that same blank form, but filled out this time - that I decline the paint/whatever protection. This whole thing smells of outright deception/fraud. I did complain to Mercedes about this.

I have bought 5 other cars over the years (Honda and Infiniti) and never had to deal with anything remotely close to this sort of deception and abuse. So in the end I bought the car there, but the whole experience soured me not just on this dealership but on the Mercedes brand as a whole.

And while their service department is great and fixed some issues I had pretty efficiently and overall the car and the service I got from Mercedes and other dealer's service dept were great, this horrible experience with the finance department crooks of Keyes has left me with a negative impression of the Mercedes brand.

In conclusion, go elsewhere if you are buying or leasing. If you do end up in the finance department, watch out for their tricks, in particular the one I described here.