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Review of Twin-Star Intnl.

I have a fireplace log heater. My 95 -year-old fat...

I have a fireplace log heater. My 95 -year-old father was ill and I have been in Arizona for about a month. I went to use the twin star product , it would not turn on. Naturally the warranty expired that month, so I called the company to see if there was anything I could do. We went through plugging it in unplugging it and plugging it in changing the plug All to no Avail. At this point they said they would have a technician call me. I never received the call back, yet they documented that someone did call back. So we proceeded with the phone call tried similar things as before and that person told me there was no replacement parts and I would have to buy a new one. The example he gave was this is a really good product and only one in 1000 is bad. I responded well I am the one therefore it s not a good product For me. He went on explaining what a good product this is and that I m out of luck because my warranty is up there is nothing he could do and this went on for several minutes. I understand my warrantee was out but his cavalier Ness about the problem was unsettling. I do not believe he was a technician just a person who wanted to for a lack ofOf a better term argue with me about this product. I do have two of them and the other one works fine I just was very disillusioned by this phone call and the attitude I was given two over the phone. Hope somebody gets a chance to read this and maybe understand my frustration.