I called for an estimate to replace an existing sy...

I called for an estimate to replace an existing system, the tech came out and said he will email it by end of the day. Its been almost 10 days and I already called twice and asked for it. The rep asked me to hold and couple of minutes later hung up the phone. Very unresponsive and bad experience. Should have read some of the reviews first. Anyway, they will probably respond and say they were unable to verify my account and ask me to call their customer relations #... not interested anymore, I will give my business to someone else.