I have a terrible experience with this company. I ...

I have a terrible experience with this company. I bought an electric battery Remington lawn mower from them and it was a nightmare. Every year the charger broke down and I had to get a new charger. That's not the worst part though. When I called the customer service to get a new charger this time, I was not sure if it is a bad charger or the battery has gone bad. So I asked for the charger return policy so I can return it, if it does not charge the battery. They said that as soon as you plug it in, you cannot return it any more, because it is considered used. I asked to talk to the supervisor, they put me on hold for about 15 min. and then somebody else from the company answered and simply hung up on me! Needless to say that I am pretty pissed off and I'll write a complaint to BBB or other sites as well, as soon as I get some time.

Obviously, I will never buy anything from this company any more. For me, customer experience is more than half of the deal - so even if the product was good (which it wasn't) , I would not tolerate it.