Jeff Hudson

Review of Lone Star Valet

These guys refused to take responsibility for scra...

These guys refused to take responsibility for scratching my vehicle. I had them valet my brand new vehicle last weekend and watched them park it inches from the car next to it. So close in fact that the valet person could barely squeeze out the vehicle because it was parked in such close proximity to the car next to it. Isn't that asking for a disaster? Where is the accountability? All I want is for the door to be repaired and they refuse to take ownership of the situation. My truck is literally a 10 out of 10 in condition. This is the only scratch on it and it's extremely noticeable.

I sent an email to the Risk Manager, Mr. Nick Clonts and he sent me back an apology but refuses to take any accountability whatsoever.

Nick, you owe me a better response and you need to take accountability for the actions of your company. Bottom line.

Make it right Nick,