Leslie M

Review of Hudson Nissan in Charleston SC

Recently, had an oil change here. Received report ...

Recently, had an oil change here. Received report with recommended work needed based off of inspection of my Nissan Altima. However, I have my vehicle frequently maintained at their sister store Hudson Nissan North Charleston. Thus, I asked why were these services recommended if I already had some of it already done. Service advisor then states it was based off of mileage of the vehicle.
Yesterday, I give them another chance. I need a tire patch, low beam headlight replacement, and O2 sensor (confirmed after diagnostic check) to go out of town to aid with a sick relative. After seeing the $500 quote to replace two low beam bulbs. I declined that repair, knowing previously Ihad paid half that for the same repair before. So I signed for repairs to start on O2 sensor and tire replacement (because he said it was to far out/ side-wall repair)... which I doubt but wasn t able to confirm or deny and wasn t on the inspection video. Then, I called the Hudson Nissan on Rivers Ave to verify the prices of the other repairs... as suspected Hudson Charleston quoted and charged me DOUBLE the price of their sister store Hudson on Rivers. So I asked Adam if I could speak to Dan Fort, service manager... conveniently he was out. I spoke to the assistant manager... he explained the other store probably didn t have all the details of my vehicle... I stated that was incorrect because a gave them my phone number which was connected my account to my vehicle vin number. He then has the service rep go call Hudson North Charleston to get specific part numbers and hours of labor... Adam comes back with higher prices than I was quoted but slightly lower prices ( ie $361 for parts and labor on to low beam bulb replacement) and offers to price match this still ridiculous and new fictitious quote. I still declined. However, since I had already signed for the repairs I paid the twice the price for the labor here vs. what was originally quoted from their sister store on Rivers ave.... Buyers beware!!!!!! Rip-off.... Service prices are twice the price as other Nissan dealerships.