Went to the piano bar for some late evening coffee...

Went to the piano bar for some late evening coffee. The hotel is an astoundingly beautiful living museum with hand-carved stone and the historic atmosphere of a grand yesteryear. However, disorganization reigned in greeting and seating. A patron incomprehensibly had her feet up on a chair. Since we were just getting coffee, the bus staff had to do double duty while the waitresses mined the other tables it wasn't crowded nor did it seem like a terribly demanding chore. Not sure, but the beautiful surroundings were filled with a smell of either a dirty carpet or broiled fish. It gave the hallowed surroundings a degraded, atmosphere of lost glory. Management has a lack of priorities and pride. Unable to comment on the food, but profit seems to take priority customer experience. A dreadful squandering of a potentially world-class experience.