Joey Stoof

Review of Lindsay Acura & Lindsay Honda

We traded in our SUV at Lindsay Acura, for a used ...

We traded in our SUV at Lindsay Acura, for a used 2008 BMW X5. Also, this was the 3rd vehicle we have purchased from Lindsay Acura. But as I will explain below, this experience was much less than fair. My husband 1st negotiated the purchase price, which when he came home to discuss the deal, he logged on to Lindsay Acura's website to show me the vehicle, when we learned that the internet price, or Lindsay's price, was $2,000 less than salesman, Frank Garcia's offer. When I confronted him on this the next day, he blamed it on the internet sales person, whoever that is.
They did honor it, but it must have upset them, because they took it out on us, in regards to their so called pin point inspection they did. They down played the service that was really needed on the vehicle, skipping over the things that were wrong with it, that should have been more than just recommendations to be serviced, or repaired. Frank verbally told my husband and I to our face that new brakes were put on the vehicle. After owning the car for a month, month and a half, we took it to another service shop, and we were told the brakes were not replaced a few months back, and that the rotors were to worn out to even be repaired, and they needed to be replaced. So we were told new brakes, but got brakes with 15% pads left, and rotors that needed to be completely replaced. We also found out that the connections and outlets to and from the radiator were so corroded that they should have never passed a pin point inspection, and now, 2 months after purchase, with not even 500 miles later, we"ve been told by another service shop that it needs a new radiator now. And we have received that recommendation from 2 other service shops as well.
So, long story short, they were not honest with us, and it seems curious, especially after the $2,000 price discrepancy. All this being said, the salesman never escalated this to anyone at Lindsay, with our concerns, but only denied everything. We usually don't do reviews like this, but the fact that we did, tells us that this one was personal. They basically vacuumed out our new pre owned vehicle and said, her you go, along with a terrible warranty, to back up their
service inspection. Which was 30 days, and with the agreement to only pay half if anything came up that needed repaired.We called Frank the day after we bought it, telling him we had fluid leaking in our garage, and were told it was window wash fluid. Well it turns out it was radiator fluid. So with all this said, my husband went to Frank and asked if they would be willing to look at it, and hear our concerns, and he refused to be helpful. We asked him multiple times, to have a service manager or owner call us, and never heard from anyone. I was only told by Frank that unless we had something in writing, in regards to whether he told us the service shop put new brakes on it, and he only responded back to us, saying, "I don't remember telling you that, Do you have that in writing"
So here we are, not wanting to go this route, but were left with no choice. We always feel people deserve a chance to make it right, and then we would reward that action back, in multiple ways, one being through recommendations or referrals. We are still waiting.