My wife and I went to Malta's InterContinental for...

My wife and I went to Malta's InterContinental for a weekend and we were completely disappointed by the quality of our stay.
First, the room. It was more than vetuste. There was a huge hole with a lot of dust under the minibar. The guest manual was completely torn. Some bed sheets was having hole !?.. in the bathroom we could easily find mold in the shower.
Then, client reception. When we arrived, no one asked us if he could take out luggage... even the bagagier just in front of me. At the reception, the girl we talked to was just unpleasant.
The pool now. In a middle of Saturday, some workers was building a scene making a lot of noise... except that, the pool is fair but remember the 19th floor pool is not accessible unless you have a suite (something mot mentioned in the site). The garden furniture is old and not well maintained. Parasols for example are faded.
The concierge... they are not well organised. We booked a taxi for a specific time and when we arrived the taxi was not there. They just forgot to book it.
The only thing that was good was the restaurant. Our meal was tasty.
All of these is not what I expect from a 5 stars hotel. There are plenty of things to improve and client care is the first. So I do not recommend this hotel at all.