My husband, 9 year old daughter and myself take 1 ...

My husband, 9 year old daughter and myself take 1 good family vacation per year and unfortunately this year we decided to try horseshoe bay resort. From the moment we pulled up it was a negative experience. We were getting all of our luggage out of the car and not once were we asked if we needed help with our bags. There were at least 4 staff members just standing there. Finally one asked me if we needed a luggage cart and I said yes that would be great. He then brings me one and says to bring it back when I m done because they don t have a lot. No offer to help us up to the room. Check in went ok, I confirmed that we were there for 5 days and had a breakfast package. The room itself was ok, be warned if you have children there is only a shower no bathtub. The first night a storm blew through and the air conditioning went out for several hours. When it started to get warm I called the desk to inquire about the air and the response I got was yes it s out we are all suffering . I get that you can t control the weather but no need for that snotty response. We attempted to go swimming in the hotel pool but that was difficult with the amount of ants in the water. Not a really pleasant experience when you have ants biting you. We rented a boat and when we checked in for that we were told the system was down and given pages of papers to sign without a lot of explanation of what we were signing. They were very lax about instructions for use of the boat and in general just seemed like they didn t want to be there. Once our time was up and we brought the boat back we weren t greeted with hey how was your boat trip but with that guy over there has your papers . The food menu was severely lacking, not many choices and no change in menu. We chose the breakfast package with out room and let our waitress know this but we were still charged for the breakfast package then charged again for the cost of the meal. Still trying to get that one straight. There were 2 times we attempted to use the putting course and were told no because it was closed for a group. The greens weren t cut until the end of the week when the larger groups of people started coming in. Overall not a great experience. From the staff acting like they didn t want to be there, and lack of any offer to help. Lost count of how many times we would ask a staff member a question only to be told I don t know, I m new here . Very sad that we take 1 vacation a year and this was it.