Kari Bongiovanni

Review of Hurfville Incorporated, DBA We...

DO NOT BOOK THIS PLACE! BUYERS BE AWARE!!!! This i...

DO NOT BOOK THIS PLACE! BUYERS BE AWARE!!!! This is the worst place to have your event for a guest of honor if they have a food allergy. My surprise bridal shower was held here and it was made known that I have a food allergy with garlic on several occasions before this place was booked by my sister and mother. They said they accommodate food allergies, well they DID NOT! The buffet was set up, and IF I HAD NOT SPECIFICALLY ASKED to double check if there was any garlic in the food, this could have turned out so bad. I was told that there is definately garlic in at least two of the dishes, but oh are you the bride, we have a separate meal for you?!? I had to wait for my food to be made and all I, THE GUEST OF HONOR, received was a plate of grilled chicken and steamed vegetables. It may have been accommodating to other guests attending if they had a food allergy, but while everyone is eating the specific meal that was requested to be garlic free for me for MY shower, by my family, which included roast beef, stuffed shells, mashed potatoes, vegetables and salmon I am eating a plate of grilled chicken. The menu was picked because the food (minus garlic) is everything I like to eat, not chicken. Garlic is able to be left out if all your food is freshly prepared on site. I was not given an option of what I could have, except to ask if salt and pepper was ok. We brought this to the attention of the manager Genie who will probably be reading this, after our guests left, because we had to attend to them and our party. Genie, the manager would not stop interrupting us when we were voicing our concern. She was very loud and nasty and defensive and her response was "this has never happened before and told us the chef could have remade the buffet in 20 minutes without the ingredient" which is a lie. This should have been done per the request from the beginning and per our contract. Our contract stated that the bride has a garlic allergy. This is extremely serious, food allergies should be taken more seriously, they are not just an allergy if injested. Food allergies are also airborne, so even if you remade the food, the entire rooms were already filled with the smell of garlic, that was to be left out. Airborne allergies can have a reaction such as hives, lethargy, anaphylactic, needing an EpiPen or ambulance, IBS, diarrhea, vomiting, sensitive to light, headache, nausea, nothing pleasant for the GUEST OF HONOR! You made the decision to include the ingredient in all of the prepared food and not verify the type of allergy was FULLY accomodated. If it is requested to not have an ingredient by the ones booking and your food can not be made with out it then, YOU need to notify the patrons booking your facility or come up with a menu to accommodate their wishes and guest of honor's allergy. If you can not accommodate the menu picked or come to terms with a menu that is suitable, then part separate ways or allow them to bring in their own food. Don't be selfish to keep the booking while making all of the food with the allergin, to potentially have a worst case scenario reaction noted above. It was made known that if the food could not be made without the garlic, that my family will book another facility. No where was it stated or made aware to us that I would be getting a separate plate that was not even the food chosen. I did not get any thing from the menu we picked, garlic free. I got chicken which was not on the menu that my family chose. My family did an amazing job with every attention to detail, you and your team and chef failed to follow their ONE request for their guest of honor and the main reason for the party. Thank you for ruiening my once in a lifetime event and the last event to celebrate with my family before MY big day. I think there should be more of a compensation then what was given. You can give your generic response to please contact the management team, but we already have and that got us no where. It's beyond ridiculous that we even had to pay for any of the food since it was not prepared as requested.