I'm glad I went but I didn't enjoy this museum as ...

I'm glad I went but I didn't enjoy this museum as much as other ones I've been to. The entry-room was PACKED at noon on Saturday and there were lines everywhere. There was very little signage directing which line you should be in, so we randomly picked a line to wait 20 min in. I'm not a huge fan of the "suggested entry price" model of business as they almost make you feel guilty if you want to be cheap. Also, you have to pay extra to see the "special exhibits". This museum has aged poorly I think. The exhibits often have small placards with tiny text, so only people up close can read the information. Perhaps this would suffice for a less crowded museum, but for one of the most popular attractions in NYC you'd think they could increase the font size so more than 3 people can read at a time. This was also an issue with several small "theater rooms", where there is literally 2 benches in front of a screen. This museum has thousands of visitors and there are only 2 benches for people to sit and watch the exhibit screen? Really? We encountered several "choke point" intersections, where mass amounts of people were trying to cross a hallway or make it through a door and you had to push people to get where you wanted to go.