Keep your hands on your pockets. The staff is supe...

Keep your hands on your pockets. The staff is super friendly but when it comes to your money they are ruthless. I had a covid-related issue and was not able to take my original flight so I had to cancel the first night of my stay. I called as soon as I found out about the issue, which was early afternoon on the day I was supposed to arrive. The manager, Guy, refused to give me a penny for that night. I paid $750 for absolutely nothing! They just repeated the "policy" excuse and were as unsympathetic as can be. super snobby. I stayed there for two additional nights but I couldn't enjoy myself at all because I just felt so turned off from them. Not to mention they didn't have many amenities available due to covid, which I understand, but if they aren't sympathetic to others, then there's no excuse for the high prices. Spend your money elsewhere.