Tony W

Review of NPG Cable/Suddenlink – State o...

Called customer service on 3/8 and was put in touc...

Called customer service on 3/8 and was put in touch with the retention center someone called "lyle". Advised we would be moving and wanted service discontinued on 3/31. This was confirmed and we were told we would be billed for the extra month as it went past our current billing date of 3/22. Spoke to Tracy in the billing dept who confirmed this and said bill would be prorated. Today, 3/22 low and behold our phone was disconnected. When I called on this I was told I had requested service be disconnected today. When asked if they could turn the phone back on I was told no and that if she tried we would probably lose our cable and wi-fi. Rather than argue over this I asked that they confirm only my phone would be turned off and not the other services and was told that was correct. Watching TV tonight and all of a sudden no TV and it said contact customer service which I did. They kept telling me I requested service be disconnected today 3/22. Finally asked to speak to a supervisor in the U.S. once connected it was explained if a request is made to cancel service it is by policy done on the last day of the billing cycle. After much to do going back and forth I was told I would have to go to the Suddenlink store and request new services be turned on. I will do that tomorrow or at least try. Obviously the right hand does not know what the left hand is doing and they do not know how to communicate their own policies to the customer. This is the worst cable company I have ever dealt with and a good example of why they should be regulated. Everyone should steer clear of this company if they can!