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Review of Audi Plano

4 years ago

2014 Audi S5, 2400 miles, driven monthly. Was driv...

2014 Audi S5, 2400 miles, driven monthly. Was driving on the interstate going 80 in the passing lane when I get an error message and completely lose power. Almost get ran over trying to pull over to the shoulder. Car will act like it's trying to start but won't. I get it towed to Audi Plano. The next day I receive a call from the service department saying it's the fuel pump and it will be a 5 day repair. This is the last weekend of July. A few days after that I get a call saying they have to order the part and it will be mid-September. September comes and I get a call saying it will be the end of September. I then get another call saying it will be mid October before the part will arrive. Mid-October comes and goes with no update. Finally on October 31 I get a notification that my car is ready to go. Exactly 3 months later. Audi of America (not the dealership) offered to pay one month car payment. I bought the car new with cash in 2014 so no car payment. So they then offered a preventative maintenance plan with most of it not kicking in til 10000+ miles. I have 2400 miles on the car. The total cost of the repair was over $2500. 3 months out of warranty. The dealership would not reduce the price of the repair at all. I am still working with Audi of America for a concession. Stay away from this dealership.

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