M G Review of Audi Plano
2014 Audi S5, 2400 miles, driven monthly. Was driv...
2014 Audi S5, 2400 miles, driven monthly. Was driving on the interstate going 80 in the passing lane when I get an error message and completely lose power. Almost get ran over trying to pull over to the shoulder. Car will act like it's trying to start but won't. I get it towed to Audi Plano. The next day I receive a call from the service department saying it's the fuel pump and it will be a 5 day repair. This is the last weekend of July. A few days after that I get a call saying they have to order the part and it will be mid-September. September comes and I get a call saying it will be the end of September. I then get another call saying it will be mid October before the part will arrive. Mid-October comes and goes with no update. Finally on October 31 I get a notification that my car is ready to go. Exactly 3 months later. Audi of America (not the dealership) offered to pay one month car payment. I bought the car new with cash in 2014 so no car payment. So they then offered a preventative maintenance plan with most of it not kicking in til 10000+ miles. I have 2400 miles on the car. The total cost of the repair was over $2500. 3 months out of warranty. The dealership would not reduce the price of the repair at all. I am still working with Audi of America for a concession. Stay away from this dealership.
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