Was there yesterday to stay for 2 nights and waite...

Was there yesterday to stay for 2 nights and waited until 5pm and still waiting for my room. How upsetting and frustrating. Imagine paying $300++ and getting such poor service which is totally unacceptable. I approached the counter on numerous occasion and I felt like shouting at them but I know they were trying their best and who can blame them? From my observation, Amara has totally forgotten that their employee are their first and most important customers. The place is simply understaffed and I even saw an employee weeping (from stress or guests pressure??) It refuses to deploy enough manpower for such crowd despite having access to their occupancy details and they are simply unprepared and poorly equipped to handle such situation. Listen, U cannot expect stellar guest service from employees who feel discounted and overwhelmed simply because the organisation is only concerned with generating profits at the expense of their employees and guests. I urge everyone not to stay here. Its definitely a bad and heart wrenching experience having to wait for so many hours for my room and having to watch the staff working in such painful environment