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In my opinion and experience this office uses ever...

In my opinion and experience this office uses every emotional tactic to increase their point of sale. They know that when you take your pet in for an issue, the pet parent is emotionally linked to the health of the animal and they will recommend a course of action whether it is medically necessary or not. This may be unethical, but emotional. The process is very simple. You have a suspected issue with your pet, and have an initial examination with the vet assistant, she disappears and the vet comes along and performs his exam, I guess based upon your conversation with the assistant. He then disappears and then the assistant reappears with the 'quote'. Which takes the 'do you want fries with that' to a new level, to 'you need fries with that', or your furry friend may have problems. This is the emotional sell and choice. It has happened to us several times. We now look at the quote, ask the question 'is this medically needed?', and if 'No', reject the additional fries. We have been doing this for a year now with every visit, with no adverse effects to our pets. For example our pet has had the same medical condition for several years, we called the vet for a repeat prescription (History on File). They said that we had to bring our pet into the office before they could refill the medication, which by the way is $20 from Chewy. Since we had no option, we brought our pet to the office. The diagnosis was as we predicted and the ongoing condition, however our bill was $490, before we could get the $20 prescription. That was the first and last time we got taken. We have calculated that if we had gone with the recommendations of the high pressure selling approach, then our last years vet bill at this location would have increased by over $2000. Shameful. One has to wonder about the pet parent who takes their animal to this location who does not have the means, but are subjected to the sales technique used here, and find themselves making financial choices and the supposed welfare of their pet. We have changed vets for our pets and have found a location that still cares about the animal and balances their business model with actual care required and the cost of such service to their customer. In future, if using this location, don't be emotionally conned, question the 'quote', and pay what is necessary not what they require for their lifestyle. Get your medication from Chewy and work within the needs of your budget and pet. Good Luck and Beware

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