I'm hoping this isn't the way future customers are...

I'm hoping this isn't the way future customers are treated. I had left 3 or 4 voicemails, with no response, in hopes to have my future wedding at this location. On July 13, I had not heard a response after 2 voicemails, so I decided to fight the traffic and drive out to the resort. I was about 5-10 mins away and figured I would call again and was told by staff that I should abort my plan because no would be able to assist me. I asked to speak to a manager and was told the front desk manager wouldn't be any help. On July 18, I spoke to Joanne and she was amazing. She apologized for the people who dropped the ball and promised me someone would be in contact with me within the next 24 hours. She's an employee that should be working events. Her customer service outshines other employees I had the displeasure of speaking with.