Hope Stewart Review of Pickel Barrel Restaurant / Nep...
Stop charging 18% gratuity automatically! We ate o...
Stop charging 18% gratuity automatically! We ate outside. The little tables that are now outside only seat FOUR people. We could not all sit together. Two family members had to sit at another small table and we were NOT allowed to move the tables together so we could all eat together as a family! We had two separate bills. Each one was charged 18% gratuity-one was even more than 18%. When we asked questions about the 18% charge, we were told we were a party of six. Well, how can that be when we were not allowed to all sit together and had two different bills! They claimed we could NOT put the tables together because of COVID. What does that have to do with moving tables together for people in the same family pod? NOTHING! You will not have to worry about us ever spending our hard earned money there again!!!! We had no problem paying gratuity, it was the way it was added to our bill and stating we were a party of six. No, we were a party of two and four because we were NOT allowed to put two small tables together! It was the principal of the matter! Between the two bills they totaled up to be over $120 WITHOUT the gratuity!!!! Nice going, we will never go back and will tell everyone we know how we were treated! We were trying to support a LOCAL business! That failed horribly! We just received a slap in the face from your LOCAL business!!!!! SAD!
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