Prathyusha

Review of BMW Seattle

Review is for their BMW Service. Went for schedule...

Review is for their BMW Service. Went for scheduled maintenance. The initial check in process was smooth. The complimentary shuttle service was quick and efficient. When we returned we were told by the person who made us sign the papers at the reception that our car was ready (we could see it in the parking lot). However, we were made to wait for 30 mins at the cashier/reception. When we enquired we were told it will take few more mins as they were washing the car (lol, again, the car was just outside the door in the parking lot). After a while the cashier gave us the keys and told us that our car was ready now. All the while it was just sitting in the parking lot! It was clearly a misunderstanding or miscommunication on their part but we were not even offered an apology.
We expected better customer service from a place that had 20+ salesmen/customer service reps.