Lara Banks

Review of Senior Life Insurance Company

If you care anything about your family, don't purc...

If you care anything about your family, don't purchase this insurance! All the five star reviews are from employees of the company! My mom died 10 and a half months ago, and we have been waiting all this time for them to approve payment on her policy. Finally they made a decision and say they mailed a check almost a month ago that we have not received. Apparently it was sent to an old address, despite me updating the address with the supervisor, Savannah, in June. All my other mail forwards to my new address, but mysteriously not this check. They told me wait 2-3 weeks and call back and they will cancel the check and send a new one to the correct address. When I waited the required amount of time and call back, my claims agent, Haley (are you recognizing these names from the reviews?) is suddenly not available and a very dismissive woman stated she will "let her know that the check didn't come." I called back the next day and was sent straight to voicemail. I am losing hope we will ever receive a dime of this money after putting off expenses for almost a year, expecting this money to cover it. Every time we call there is another excuse! I can't believe how crooked and heartless these people are! You're better off putting money in a savings account for your family or dealing with a better, reputable company.