Although we won family of the day we were not im...

Although we won family of the day we were not impressed. We asked what does winning Family of the day mean... we were told your room received a little more attention our first thought was ok great!! Walks into the room and was SINCERELY disappointed and my family said if this is a little more attention, then whats the other rooms look like?!

We walked in an all the lights didn t work, excessive amount of dust, the couch looked like it was used if u get my drift... excessively and never cleaned. Our toilet got stopped up at least 2-3 of our 5 day stay. The floors were dirty. I didn t feel clean or comfortable while staying there.

Also, they charged us for parking when we didnt have a car nor did we report that we had one (you know when you go to a hotel and they ask for the license plate, color, make, and model so they dont tow you) they never offered us that to suggest we even had a car or that a fee would be accessed , in the event if we actually had one. We told them to review their cameras and they would see we walked to the city bus stop and used their shuttles to Universal Studios and to the Timeshare presentations... So check your receipts because I am assuming this is a common practice of theirs!!!

This place is Overpriced, not well maintained and no accommodations to go along with the excessive up charge of this resort... ITS SO EXPENSIVE TO STAY HERE !

The pool is nice and heated, bar services, good drinks, the arcade was the best part.

I wouldn t suggest ANYONE actually stay there.
Although we didn t use the actual water park we did use the pool area and I d go just as a theme park guest THATS IT.

Our stay was January 2019