Josh Gray

Review of Cedarglen Homes

This is my second house built by Cedarglen. Grante...

This is my second house built by Cedarglen. Granted i have had SOME good experiences, however they hare HUGELY outweighed by the negative experiences. The service from the response team has been less than satisfactory for a home in the cost range of 600k. Cracked paint on all interior doors and trim, due to a prep and supplier issue with PPG paints. Unaddressed Issues with roofing materials and water leaking in behind the soffit and swollen wood from water damage, documented with video and pictures dating back to within our warranty period, and technically is still within the building envelope warranty period, now 5 years later are now unaddressed. These issues were being addressed by one rep from the response team, and magically, after she said she would look into these issues for me, she was no longer at the company, when i reached out to check on the status. I was informed today, by the response team lead, to file a claim with Alberta New Home Warranty. Less than pleased with Cedarglen's customer service and operations style. Product is decent, however I would suggest highly against building with Cedarglen EVER.